Job Details

Service Team Leader

This is a field-based role and would suit someone living in the South of England. A flexible approach to customers’ needs and working hours is required in this role and may include the need for you to work some weekends and during some public holidays. You will also be included on a rota to provide out of hours cover and rapid response to our clients.
As Service Team Leader you will provide our clients with the best in class quality service. This role is focused on the Industrial market.

Key responsibilities:
• To develop and maintain good working relationships with customers through providing best in class quality service.
• Always being punctual, helpful and courteous.
• Carrying out preventive maintenance and commissioning work.
• Providing timely reporting on progress / delays, submission of risk assessment work reports, time sheets and all other documentation.
• The timely completion of site tasks and activities as required.
• Offering the client after-sales technical and commercial support and feedback on future product development, feature and functions.
• Looking for recommendations and opportunities to improve the clients system, (reliability or productivity) and where appropriate QOF the client for parts, consumables or plant.
• Undertaking upgrades and refurbishment work.

Provide support to line manager with team management including;
• Attending site visits and customer meetings.
• Completing engineer audits including van stocks and ensuring all PPE is maintained correctly.
• Administrative support.
• Onboarding of new engineers.

The benefits to name a few;
• Competitive salary
• Company vehicle
• Opportunity to earn overtime and commission
• Tablet and Smartphone
• Fuel card
• 25 days holiday plus 8 public holidays
• Life Assurance
• Pension Scheme

If you are interested in this opportunity please get in touch:

Email - ryan.shaw@fmcnetwork.co.uk
Mobile - 07415273628