Job Details

Technical Support Engineer
Manchester – Up to £32,000
Office based
 
The Executive Network Groups specialist FM division are currently working with a North West based
Business who operates across the UK working closely with manufacturers and suppliers to deliver unrivalled security solutions. They are searching for a Technical Support Engineer (office based) who will be responsible for receiving and administrating all fault related phone calls or emails to the company.
 
Responsibilities for the Technical Support Engineer:
 

• To be responsible for the ticketing system and to log and respond to support requests.
• Provide phone/email support.
• Remote technical support
• Check on a daily basis RemServ and respond immediately to critical issues.
• Diagnose faults over the phone and provide first line fault fixes
• Escalate faults to 2nd and 3rd line support teams
• Liaise with third party suppliers
• Provide remote technical support to the installation teams and PM when required
• Provide weekly/monthly reports to customers
• Prepare false alarm management

 
Desirability’s for the Technical Support Engineer:
 

• Degree or equivalent in IT
• Minimum 2 years’ experience in the Security industry
• Effective verbal and listening communications skills
• Analytical and problem-solving skills
• Strong knowledge of networking

 
 
Successful applicants will be contacted if they have the required skills for the Technical Support Engineer role where package and benefits for working for this company will be discussed. If you feel you would be suitable for this role, please apply or send your CV to - ryan.shaw@fmcnetwork.co.uk